Stop Check Go Campaign

The Stop Check Go campaign helps consumers buy used cars safely and supports used‑car businesses to meet their legal responsibilities.

For Consumers

The downloadable Consumer Awareness Pack provides:

• Key checks to make before viewing a car, including MOT history, seller identity, pricing and vehicle background
• What to do if things go wrong and how your rights work (including the 30‑day refund rule when buying from a business)
• A practical Stop – Check -Go checklist for use during online browsing or in‑person viewings

For Businesses

Four short guides help used‑car traders stay compliant:

• Know Your Status – clarifies when you are legally a trader, including if you sell multiple vehicles, buy to resell, or operate from home or a premises
• Quick Reference Guide – covers accurate descriptions, pre‑sale checks, record‑keeping and key Consumer Rights Act duties (satisfactory quality, fit for purpose, as described)
• Complaints Handling Flowchart – explains how to assess issues, apply refund/repair rules, use ADR and maintain complaint records
• Writing Compliant Adverts – sets out what must and must not appear in adverts, including avoiding misleading terms such as “sold as seen” and ensuring all material information is included.

For Local Authorities & Stakeholders

Communications teams can support the entire campaign or select relevant strands.
Click the Local Authorities and Stakeholders box for immediate access to the full toolkit, including social media assets, template wording and downloadable materials.