Trading Standards are here to help you navigate your rights as a consumer
Whether you’re dealing with a dispute, need to know what to do if something goes wrong with a purchase, or want to better understand your consumer rights, this page is your starting point.
While we don’t provide direct advice, we work closely with the Citizens Advice consumer service, which offers detailed guidance on consumer issues. Below, we’ve highlighted key areas of support and where to find the information you need.
Know your rights
Understanding your rights as a consumer is essential when making a purchase or resolving an issue. Learn about:
What you’re entitled to when goods are faulty.
Your rights when buying online, in-store or even over the phone
Refunds, repairs and replacements
What are you consumer rights?
Visit Citizens Advice for summaries of your consumer rights.
Click on the boxes below to see more.
For personalised advice or support, contact Citizens Advice consumer service, which handles Trading Standards concerns. Their advisers can guide you through consumer rights and help you take any necessary next steps. You can either:
Call
Call the helpline: 0808 223 1133
Chat
Or chat to an adviser online.
Find out more about contacting the Citizens Advice consumer service here.
Wondering why you start with Citizens Advice as a consumer?
Find out how Citizens Advice and Trading Standards work together to support consumers in our dedicated blog post
