Consumer help organisations: find help

Citizens Advice provides free and impartial advice to help you understand your rights as a consumer living in England, Scotland and Wales. They are the first point of contact for issues like faulty products, poor service and unfair practices, and can escalate your case to Trading Standards if needed.  

Get support from Citizens Advice here

If you’re having trouble with a purchase from a business in another country, the UKICC can help. It provides guidance on resolving disputes with international traders, especially those within the EU.  

Learn more about the UKICC here

For concerns about scams or fraudulent activity, Action Fraud is the UK’s national centre for reporting fraud and cybercrime. It can provide guidance on what steps to take next.  

Report fraud to Action Fraud at www.actionfraud.police.uk

CTSI helps consumers understand their rights and provides resources to address common trading issues. If your concern requires enforcement, it can direct you to your local Trading Standards team.  

Visit CTSI Consumer Support here  

If you’re unhappy with a financial service, such as your bank, insurer or loan provider, the Financial Ombudsman Service can help resolve your complaint. Its impartial team reviews disputes between consumers and financial organisations.  

Contact the Financial Ombudsman Service here  

If you’ve seen an advert that you believe is misleading or inappropriate, you can report it to the ASA. It ensures advertisements across the UK follow strict standards and guidelines.  

Learn more about the ASA 

These organisations are trusted sources for consumer support. Whether you need advice, want to report an issue or need help resolving a dispute, they can guide you every step of the way.