How to sell legally and responsibly, including the use of ID verification processes and managing refusal scenarios. Covers refusal logs, how to deal with proxy sales, and practical steps for refusing a sale with confidence.

Disclaimer: These modules are intended for educational and learning purposes only. They have been developed to support businesses in understanding some of the best practices around age-restricted sales, but completion of any module does not consistent formal training, nor does it guarantee compliance with the law. Completion of this training does not satisfy a due diligence defence under relevant legislation and should not be relied upon as evidence of compliance in the event of enforcement action or legal proceedings. Businesses are advised to seek their own legal or professional advice where appropriate and ensure their internal procedures, training and record keeping meet legal requirements.